Terms and conditions > Arrivals and departures

PLEASE CHECK EACH SPECIFIC APARTMENTS DESCRIPTION FOR POSSIBLE VARIATIONS.

Before travelling:

• Please note that within your confirmed reservation information you will find:
• The telephone number of the contact person specific to your apartment.
• The meeting point direction specific to your apartment
• As a general rule the apartments are vacated no later than 10:00. We then have them thoroughly cleaned and try to have them ready for arrivals from 13:00 onwards. We will try to accommodate earlier arrivals when possible. See each apartment for specific conditions on check in or check out time.
• Number of guests:
  • All reservations are made for a specific number of guests over two years old. This number must be specified and confirmed by the client within the booking process, and cannot exceed the maximum capacity of each apartment. For no reason, upon arrival or afterward, the number of guests shall be more than the authorised in the confirmed reservation. Any infringement of this will result in all the guests being asked to vacate the apartment immediately and definitively. The clients shall have no rights to make any claim of compensation whatsoever.
• If for whatever reason there is an important delay in the clients approximate arrival time we would greatly appreciate a phone call to their contact person, to be better able to organize their work and avoid unnecessary waits.
  

• Once you have arrived to the airport (and have received your baggage) or the train station, or, if by car once close to the city, you must make a telephone call to the contact person for your apartment. You must explain to the contact person how you will get to the specific meeting point for your apartment, to be able to organize a mutually convenient meeting time.
• On arrival the remaining monies must be paid in cash in euros. Remember no cash no keys.
• Please note that late arrivals have a surcharge to be paid in cash on arrival. Late arrivals are generally considered to be after 20:00 or 21:00h see each apartment for its specific conditions
• The contact person  usually will take you to the apartment where they will explain all the services and functions of the apartment, they will ask you to sign the final check-in documents and will organize the check-out time.
  

• The check-out time on your departure date is generally no later than 10:00 AM. If you need to leave earlier, please arrange departure time upon check-in. Please note that there is a late check-out surcharge for every 10 minutes that the receptionist must wait for the apartment to be vacated, generally 50.00 euros for every ten minutes or fraction of.
• If you need to leave earlier, please arrange departure time upon check-in. check out before 8:00 AM may have an early departure fee.
• Please remember that the apartment is conceded in normal conditions of cleanliness. The apartment must be left neat and in normal conditions of order and tidiness, or the cleaning fee will be doubled.
• On check-out the clients are required to return all the keys given to them on check-in. All unreturned keys would be charged to the client. (SEE LOST KEY SURCHARGE)
• If your flight is much later in the day bags can be left in the lockers in the bus or train stations or for some hours in our offices.

PLEASE CHECK EACH SPECIFIC APARTMENTS DESCRIPTION FOR POSSIBLE VARIATIONS.